Refund policy
Last Updated: October 24, 2026
At NovaFinds, customer satisfaction is our top priority. We want you to be completely delighted with your purchase. If for any reason you are not satisfied with your order, we are here to help with a hassle-free return and refund process.
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1. 30-Day Return Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- You must provide proof of purchase or order number.
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2. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged during transit, or if you received the wrong item, please contact us immediately at support.novafindsusa@gmail.com with clear photos or a short video of the issue.
Once verified, we will arrange a free replacement or issue a full refund—no need to worry!
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3. Return Process & Shipping Fees
To initiate a return, please follow these steps:
1. Contact our support team at support.novafindsusa@gmail.com with your order number and reason for return.
2. Our customer support team will provide you with the correct US warehouse return address and return authorization instructions.
3. Return Shipping Costs:
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost or issue a direct replacement.
- If the return is due to customer preference (e.g., changed mind, ordered wrong size/color), the customer is responsible for the return shipping fees.
Note: Items sent back to us without first requesting a return will not be accepted.
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4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be automatically processed back to your original payment method (Credit Card or PayPal) within 3 to 5 business days.
- Please note that depending on your bank or credit card company, it may take additional time for the refund to officially post on your account.
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5. Non-Returnable Items
Certain types of items cannot be returned for health and hygiene reasons, including:
- Perishable goods, personal care items, and custom/personalized products.
- Final sale or clearance items.
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6. Contact Us
For any questions regarding returns and refunds, feel free to reach out to our dedicated support team:
- Brand Name: NovaFinds
- Support Email: support.novafindsusa@gmail.com
- Business Address: 501 Silverside Rd STE 105, Wilmington, DE 19809, United States